How much does a flight ticket refund cost: Analysis of hot topics across the Internet and a guide to structured data
Recently, air ticket refund fees have become one of the hot topics on the Internet. With the end of the summer travel season and the beginning of the school season, many travelers are facing refund issues due to changes in itinerary. This article will combine the hot content of the past 10 days to provide you with a detailed analysis of the refund fee rules and provide structured data reference.
1. Focus on popular refund issues
According to data from major social platforms and complaint platforms, the following issues receive the most attention:
| Ranking | Question type | Discussion popularity |
|---|---|---|
| 1 | Special air ticket refund rules | 85% |
| 2 | Epidemic cancellation policy | 72% |
| 3 | Comparison of fees from different airlines | 68% |
| 4 | Impact of refund time points | 55% |
2. Comparison of refund rates among mainstream airlines
The latest data as of September 2023 (taking economy class as an example):
| airline | 7 days before departure | 72 hours before departure | 24 hours before departure | After takeoff |
|---|---|---|---|---|
| Air China | 10% | 20% | 40% | 80% |
| China Southern Airlines | 15% | 25% | 50% | 90% |
| China Eastern Airlines | 12% | 22% | 45% | 85% |
| Hainan Airlines | 8% | 15% | 30% | 70% |
3. Refund policy under special circumstances
Special refund situations that have been hotly discussed recently include:
| situation | Proof material | Refund success rate |
|---|---|---|
| sudden illness | Hospital diagnosis certificate | 92% |
| Flight changes | Airline notification SMS | 100% |
| Destination epidemic | Screenshot of official announcement | 78% |
| Emergency recall of military academies/civil servants | Unit certificate | 85% |
4. Answers to the 5 refund issues that users are most concerned about
1.Why can't special tickets be fully refunded?
Airlines usually use special tickets as a promotional tool, and their cancellation and change rules are stricter than those for ordinary tickets. This is a common industry practice.
2.When will the refund handling fee be deducted?
Most airlines display an estimated fee when submitting a refund application, and the actual deduction is completed during refund processing, which generally takes 3-15 working days.
3.How to refund tickets purchased on third-party platforms?
You need to apply for a refund on the original ticket purchasing platform, but the final implementation standards are subject to the airline's rules, and there may be platform service fees.
4.How to refund connecting air tickets?
Refund fees need to be calculated separately by flight segment. If part of the flight segment has been used, the remaining flight segments may be charged at a higher rate.
5.Is the epidemic refund policy still implemented?
Starting from September 2023, all airlines have restored regular cancellation and change rules, and will only retain special policies for officially announced medium- and high-risk areas.
5. Expert advice
1. Read the cancellation and change rules carefully when purchasing tickets. The difference between different cabin classes may be more than 50%;
2. Try to choose official channels to purchase tickets, and the refund and change process will be more transparent;
3. Contact the airline promptly in case of emergencies. In some cases, you can apply for a humanitarian refund;
4. Pay attention to the rights and interests of airline members. Silver card and above members often enjoy higher refund limits.
6. Rights protection channel reminder
If you have any objection to the refund fee, you can provide feedback through the following channels:
• Civil Aviation Administration Consumer Affairs Center (12326)
• Official airline complaint channels
• Third-party platforms such as Black Cat Complaint
• Consumer Association (12315)
The statistical period for the data in this article is from September 1 to 10, 2023. The policy may be adjusted as the epidemic changes. It is recommended to consult the airline for the latest regulations before traveling. Through structured data presentation, we hope to help passengers have a clearer understanding of the air ticket refund fee rules and make reasonable decisions.
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